Terms & Conditions

Welcome to Goin' My Way Travels, the trading name under which Saket Malhotra operates as a sole proprietor ("GMW", "we", "our" or "us"). These Master Terms & Conditions ("Terms") govern all enquiries, quotations, bookings, reservations, payments, cancellations and travel-related services arranged, facilitated or provided by Goin' My Way Travels. These Terms are intended to clearly define the respective rights, obligations and responsibilities of both Goin' My Way Travels and the Traveller. By requesting a quotation, making a booking, paying any amount, accepting any itinerary, confirming any travel service or otherwise dealing with Goin' My Way Travels, the Traveller confirms that they have read, understood and agreed to be legally bound by these Terms & Conditions.

These Terms shall apply to every service arranged, booked or facilitated by Goin' My Way Travels, including but not limited to:

• Domestic Holiday Packages
• International Holiday Packages
• Honeymoon Packages
• Family Holidays
• Luxury Travel
• Group Tours
• Corporate Travel
• MICE Travel
• Flights
• Hotels & Resorts
• Villas
• Cruises
• Visa Assistance
• Airport Transfers
• Sightseeing Tours
• Travel Insurance
• Car Rentals
• Rail Bookings
• Adventure Activities
• Foreign Exchange Assistance (where offered)
• Any ancillary travel-related services provided by GMW.

These Terms apply irrespective of whether the booking is made:

• Through our Website
• At our Office
• By Telephone
• By Email
• Through WhatsApp
• Through Social Media
• Through an authorised representative; or
• Through any other official communication channel of Goin' My Way Travels.

3.1. By accessing or using GMW's Website, requesting a quotation, accepting any quotation, making a booking or reservation, making any payment, communicating through Email, WhatsApp or any other authorised communication channel, or otherwise availing any service offered by Goin' My Way Travels ("GMW"), the Traveller acknowledges that they have read, understood and agreed to be bound by these Terms & Conditions.

3.2. These Terms & Conditions shall apply to every enquiry, quotation, booking, reservation, payment and travel service arranged, facilitated or provided by GMW unless otherwise expressly agreed in writing by an authorised representative of GMW.

3.3. The Traveller acknowledges that acceptance of these Terms & Conditions may be provided through physical, electronic or digital means, including the methods specified under Clause 80 of these Terms & Conditions.

3.4. Where a booking is made by one person on behalf of one or more additional travellers, the person making the booking represents and warrants that they are duly authorised to accept these Terms & Conditions on behalf of all such travellers, and each such traveller shall be deemed to have read, understood and accepted these Terms & Conditions and shall be legally bound by them.

Unless the context otherwise requires:

"GMW", "we", "us" or "our" means Goin' My Way Travels, the trading name under which Saket Malhotra operates as a sole proprietor, including its proprietor, employees, authorised representatives, consultants, agents, successors and permitted assigns. Goin' My Way Travels is not an incorporated company, and nothing in these Terms shall be read as describing it as one.

"Traveller" or "Customer" means any individual, family, corporate entity, organisation or other person making or benefiting from a booking through Goin' My Way Travels.

"Booking" means any confirmed reservation or arrangement for travel services made through Goin' My Way Travels.

"Supplier" means any independent third party providing travel-related services, including airlines, hotels, resorts, cruise operators, transport providers, Destination Management Companies (DMCs), activity operators, insurance providers or any other travel vendor.

"Travel Services" means all services arranged, booked or facilitated by Goin' My Way Travels, including but not limited to flights, accommodation, cruises, transfers, sightseeing, visa assistance and related travel products.

"Force Majeure Event" means any event beyond the reasonable control of Goin' My Way Travels, including but not limited to natural disasters, pandemics, epidemics, war, terrorism, civil unrest, governmental restrictions, airline suspension, strikes, lockouts, cyber incidents or other unforeseen events.

"Business Day" means any day other than a Sunday or public holiday on which banks are ordinarily open for business in New Delhi, India.

"Website" means the official website and digital platforms owned or operated by Goin' My Way Travels.

"Electronic Communication" includes communication through Email, WhatsApp, SMS, online portals or any other electronic means recognised by applicable law.

Official Communication" means any communication issued through Goin' My Way Travels' officially published email addresses, telephone numbers, WhatsApp Business account, website or other authorised channels.

"Supplier Non-Cash Credit" means any credit voucher, travel credit, credit shell, future stay credit, rescheduling credit, airline credit, hotel credit, supplier voucher or similar non-cash benefit issued by a Supplier in lieu of a cash refund or service adjustment.

"Company-Issued Credit Note" means an accounting or commercial document issued by GMW which may represent an amount refundable, adjustable or creditable against future services, strictly subject to the terms, validity, conditions and limitations expressly mentioned in such credit note.

5.1 Unless the context otherwise requires:

• Words importing the singular include the plural and vice versa.
• References to one gender include all genders.
• Headings are inserted for convenience only and shall not affect interpretation.
• References to any legislation include amendments, re-enactments and subordinate legislation made under such laws.
• Any reference to a "day" means a calendar day unless expressly stated otherwise.
• The words "including", "includes" and "such as" shall be construed as illustrative and not exhaustive.

5.2 Authorised Office & Communication Channels

• GMW operates only through its officially declared office, Website, email addresses, phone numbers, WhatsApp numbers and authorised communication channels.
• Unless expressly published or confirmed in writing by GMW, GMW does not operate any other branch, franchise, counter, third-party office or unauthorised representative office.
• GMW shall not be responsible for any payment, representation, commitment, quotation, promise, discount, assurance or communication made through any unauthorised person, branch, franchise, agent, social media profile, phone number, email address or communication channel not officially recognised by GMW.

6.1 Validity of Quotations
All quotations issued by Goin' My Way Travels ("GMW") are indicative and subject to availability, confirmation by the respective supplier and these Terms & Conditions. Unless otherwise stated in writing, quotations shall remain valid only for the period specified therein and may be revised thereafter without prior notice.

6.2 No Reservation Without Confirmation
A quotation shall not constitute a booking, reservation or contractual commitment.

No flight, hotel, cruise, transfer, visa or any other travel service shall be deemed reserved until:

• Availability has been confirmed by the respective supplier
• Required payments have been received
• Written confirmation has been issued by GMW

6.3 Dynamic Pricing

The Traveller acknowledges that airfare, hotel rates, cruise fares, exchange rates and other travel-related prices are dynamic and may increase or decrease at any time without prior notice.

GMW shall not be responsible for any price variation occurring before the booking is confirmed.

6.4 Pricing Errors
In the event of any typographical, technical, system-generated or human error affecting the quoted price, GMW reserves the right to withdraw, amend or correct such quotation prior to confirmation of the booking.
Where payment has been made against an incorrect quotation due to an obvious pricing error, GMW shall promptly notify the Traveller and offer the option to either:

• Pay the corrected amount; or
• Cancel the booking and receive a refund of the amount paid, subject to any unavoidable third-party deductions already incurred.

6.5 Package Inclusions & Exclusions
The specific inclusions, exclusions, hotel category, room category, meal plan, sightseeing, transfer type, vehicle type, cruise category, activity inclusions, value additions, taxes, fees and other package details expressly mentioned in the confirmed quotation, itinerary, invoice or booking confirmation issued by GMW shall prevail over any general description, promotional material, social media post, advertisement, brochure, website content or illustrative communication.
Any service, facility, meal, sightseeing, transfer, activity, upgrade, benefit, value addition or inclusion not expressly mentioned in the confirmed quotation, itinerary, invoice or booking confirmation shall be deemed excluded, unless confirmed in writing by GMW.

General descriptions appearing on the Website, social media, advertisements, brochures or promotional material are for information and marketing purposes only and shall not override the specific inclusions and exclusions stated in the confirmed booking documents.

6.6 Blackout Dates, Peak Dates & Offer Restrictions

All promotional offers, discounts, complimentary benefits, value additions, special rates, upgrades, free nights, meal upgrades, transfer offers, honeymoon benefits or other package benefits shall remain subject to availability, Supplier policies, blackout dates, peak season restrictions, festive period surcharges, minimum stay requirements, closed-out dates and other terms imposed by the relevant Supplier.

Unless expressly confirmed in writing by GMW and the relevant Supplier, such offers or benefits shall not be guaranteed during blackout dates, peak travel periods, festive seasons, public holidays, long weekends, major events or any other restricted travel period.

Where any offer, benefit, promotional rate or value addition is not available due to blackout dates, Supplier restrictions, closed-out inventory, peak season policy or operational reasons, GMW may assist in checking available alternatives; however, any additional cost, rate difference, tax, surcharge or supplementary charge shall be borne solely by the Traveller.

7.1 Confirmation
A booking shall be deemed confirmed only after:

• Receipt of the required payment;
• Acceptance by the relevant supplier;
• Issuance of a written booking confirmation by GMW.

Until then, all travel arrangements shall remain provisional.

7.2 Traveller Information
The Traveller shall provide accurate and complete information including:

• Full name (exactly as per passport or government-issued ID);
• Date of Birth;
• Nationality;
• Passport details (where applicable);
• Contact details;
• Emergency contact information; and
• Any other information reasonably required for processing the booking.

The Traveller shall be solely responsible for any costs, delays or losses arising from inaccurate or incomplete information.

7.3 Authority to Book
Where one person makes a booking on behalf of multiple travellers, that person confirms that they are authorised to act on behalf of all travellers included in the booking and accepts these Terms on their behalf.

7.4 Minor Travellers
Where any Traveller is a minor, the parent, legal guardian or person making the booking confirms that they are lawfully authorised to act on behalf of such minor and to provide all information, documents, consents and approvals required for the booking and travel.

The parent, legal guardian or accompanying adult shall remain solely responsible for the supervision, safety, conduct, documentation, travel permissions, visa requirements, immigration compliance and overall welfare of the minor during the journey.

GMW shall not be responsible for any denial of boarding, immigration refusal, service denial, additional cost, delay, cancellation or loss arising from absence of parental consent, guardianship proof, travel permission, identity document, passport, visa or any other document required for a minor Traveller.

8.1 Payment Terms
The booking amount, deposit and balance payment shall be payable strictly in accordance with the payment schedule communicated by GMW.

Failure to make payment by the specified due date may result in cancellation of the booking without prior notice and cancellation charges may apply.

8.2 Payment Methods
Payments may be made only through the payment methods officially approved by GMW, including:

• Bank Transfer
• UPI
• Debit Card
• Credit Card
• Online Payment Gateway; or
• Any other officially approved payment method.

Cash payments shall be accepted only where expressly permitted by applicable law.

8.3 Official Payment Policy
All payments towards any booking, package, visa, flight, hotel, cruise, transfer, sightseeing or any other travel-related service must be made only to the official bank account(s) of Goin' My Way Travels, as communicated through GMW's official quotation, invoice, authorised email domain or other written communication issued by GMW.

Under exceptional circumstances, where payment is required to be made directly to an authorised airline, hotel, Destination Management Company (DMC), supplier or channel partner, such payment shall be valid only when expressly authorised in writing by GMW.

Any payment made to an individual's personal bank account, UPI ID, QR code, wallet or any third-party account without prior written authorisation from GMW shall be deemed unauthorised.

GMW shall not be responsible or liable for any loss, fraud, misappropriation, delayed confirmation or financial dispute arising from payments made to unauthorised accounts or without prior written approval.

The Traveller shall obtain an official receipt or tax invoice for every payment made. Any payment for which an official receipt has not been issued should immediately be reported to GMW.

No employee, consultant, representative, agent or staff member of GMW is authorised to receive any booking payment, advance, balance amount, refund adjustment or service charge into their personal bank account, personal UPI ID, personal wallet, personal QR code or any other personal payment method.

8.4 Currency, ROE & International Package Pricing
Unless expressly stated otherwise, all prices quoted by GMW shall be payable in Indian Rupees.

For international packages, the final package cost may be dependent on the applicable rate of exchange, supplier currency, banking charges, remittance charges, card charges, currency fluctuation, tax changes and any other charges applicable at the time of booking, payment, confirmation or final settlement.

Any increase arising due to change in rate of exchange, supplier currency, foreign currency fluctuation, bank charges, remittance charges, government taxes or payment gateway charges shall be borne solely by the Traveller.

GMW shall not be liable to absorb any increase arising due to currency fluctuation or change in applicable rate of exchange.

8.5 GST, TCS & Government Levies

Unless expressly stated otherwise, all quotations are subject to applicable GST, TCS, airport taxes, tourism taxes, government levies, duties, fuel surcharges and other statutory charges.

Any increase in such taxes or charges after the quotation but prior to completion of travel shall be borne by the Traveller.

8.6 Payment Verification
GMW reserves the right to verify the source, authenticity and legality of any payment received.

Where any payment appears suspicious, fraudulent, unauthorised or inconsistent with the details provided by the Traveller, GMW may seek additional information, supporting documents or payment verification before confirming, continuing or processing the booking.

Pending satisfactory verification, GMW may suspend, withhold or cancel the booking without liability.

8.7 Chargebacks & Payment Disputes
The Traveller agrees not to initiate any wrongful or fraudulent chargeback, payment reversal or payment dispute after travel services have been confirmed or provided.

Where a chargeback is initiated without a valid legal basis, GMW reserves the right to:

• Suspend or cancel future bookings
• Recover outstanding amounts
• Recover reasonable legal and recovery costs; and
• Initiate appropriate legal proceedings where necessary.

8.8 Non-Payment
If the Traveller fails to make any payment by the due date:

• GMW may cancel the booking
• Suppliers may cancel reserved services
• Cancellation charges may apply
• Promotional rates may lapse
• GMW shall not be responsible for any increase in price resulting from rebooking.

8.9 Financial Compliance
The Traveller confirms that all funds used for payment originate from lawful sources and comply with applicable laws.

The Traveller shall not use GMW’s services for any fraudulent, unlawful, unauthorised, money laundering, identity theft, sanctions-related or prohibited financial activity.

GMW reserves the right to refuse, suspend or cancel any booking where it reasonably believes that the payment, transaction or booking may be associated with any unlawful or suspicious financial activity.

9.1 Independent Travel Facilitator
Unless expressly stated otherwise in writing, Goin' My Way Travels ("GMW") acts as a professional travel consultant, booking facilitator and intermediary between the Traveller and independent travel service providers.

GMW does not own, operate or control airlines, hotels, resorts, cruise operators, transport providers, Destination Management Companies (DMCs), sightseeing operators, activity providers or any other independent supplier.

Accordingly, all such services remain subject to the terms, conditions and operational policies of the respective supplier.

10.1 Airline Responsibility
All flights are operated solely by the respective airline.

Schedules, routes, aircraft types, baggage allowances, seating arrangements, meals, boarding procedures and operational decisions remain entirely within the control of the airline.

10.2 Schedule Changes
Airlines may modify or cancel flight schedules without prior notice.

GMW shall endeavour to inform the Traveller of any changes communicated by the airline but shall not be responsible for schedule changes, delays or cancellations made by the airline.

10.3 Baggage
Baggage allowance, excess baggage charges, cabin baggage restrictions and prohibited articles shall be governed exclusively by the policies of the operating airline.

The Traveller is responsible for ensuring compliance with such policies.

10.4 Missed Flights
GMW shall not be responsible where the Traveller fails to board a flight due to:

• Late arrival at the airport
• Failure to carry valid travel documents
• Failure to complete immigration or security formalities
• Failure to comply with airline instructions; or
• Any other circumstance attributable to the Traveller.

10.5 Airline Refunds
Any refund relating to cancelled or modified airline tickets shall remain subject to the fare rules and refund policy of the respective airline.

GMW shall process eligible refunds only after receiving the corresponding amount from the airline, less any applicable service charges previously disclosed.

10.6 Airline Notifications & Operational Changes
The Traveller shall be responsible for checking the latest flight status, terminal information, baggage allowance, check-in requirements, boarding gate details, schedule updates, airline notifications and operational instructions directly with the operating airline prior to departure.

Airlines may change flight timings, terminals, aircraft, baggage rules, check-in counters, boarding gates, routes, transit requirements or other operational requirements at any time.

While GMW may share airline updates where reasonably available, the Traveller shall remain responsible for verifying the latest airline notifications before departure. GMW shall not be liable for any missed flight, denied boarding, additional cost, delay, loss or inconvenience arising from the Traveller's failure to check or comply with the latest airline instructions.

11.1 Accommodation Standards
Hotel classifications, star ratings, facilities, amenities and descriptions are based upon information supplied by the respective accommodation provider.

Such classifications may vary between countries and are not determined by GMW.

11.2 Check-in & Check-out
Hotel check-in and check-out timings shall be governed exclusively by the policies of the respective hotel.

Requests for early check-in, late check-out or room upgrades remain subject to availability and additional charges, unless expressly confirmed in writing.

11.3 Hotel / Resort Non-Availability & Alternative Accommodation
All hotel, resort, villa or accommodation bookings shall remain subject to availability and final confirmation by the respective accommodation provider.

Where the originally requested or quoted hotel, resort, villa, room category or accommodation option is not available at the time of booking or confirmation, GMW shall use reasonable efforts to arrange an alternative accommodation option of similar category, standard or commercial value, wherever reasonably available.

Where an alternative accommodation option is available at the same price or under the same offer conditions, such alternative accommodation may be confirmed in place of the originally requested accommodation, and the Traveller shall not be entitled to cancel the booking, claim a refund or seek compensation solely on the ground that the originally requested accommodation was unavailable.

Where no suitable alternative is available at the same price, offer, category or commercial terms, any additional cost, rate difference, tax, surcharge or supplementary charge applicable for the alternative accommodation shall be borne solely by the Traveller.

Refusal by the Traveller to proceed with the available alternative accommodation or refusal to pay the applicable cost difference shall be treated as cancellation or non-confirmation attributable to the Traveller, and any refund, if applicable, shall remain strictly subject to the cancellation policy of the relevant Supplier, non-refundable components and charges already incurred by GMW.

11.4 Security Deposit
Many hotels require a refundable security deposit at check-in.

Such deposits are collected directly by the hotel and are outside the control of GMW.

The Traveller shall be solely responsible for payment of such deposits and for any deductions made by the hotel in accordance with its policies.

11.5 Room Category & Room Allocation
Unless a specific room category, view, bedding type, floor, location or upgrade is expressly mentioned in the confirmed quotation, invoice or booking confirmation issued by GMW, the booking shall be deemed to include the base or lead-in room category offered by the relevant hotel, resort, villa or accommodation provider.

Room allocation, including floor, view, bedding configuration, adjoining rooms, connecting rooms, smoking or non-smoking preference and proximity to specific facilities, shall remain subject to the availability, policies and operational discretion of the respective accommodation provider.

Any upgrade, specific room view, special room placement or preferred allocation shall be treated as a request only unless expressly confirmed in writing by GMW and the relevant accommodation provider.

12.1 Cruise Operator Policies
Cruise bookings shall remain subject to the terms, conditions and operational policies of the respective cruise operator.

12.2 Itinerary Changes
Cruise operators may modify sailing schedules, ports of call, embarkation times or itineraries due to weather conditions, port restrictions, operational requirements, safety considerations or governmental directives.

Such modifications shall not constitute a breach by GMW.

12.3 On-board Services
All services provided onboard the cruise, including accommodation, meals, entertainment, excursions and onboard purchases, shall remain the responsibility of the cruise operator.

13.1 Transfer Services
Airport transfers, intercity transfers and other transportation services shall be provided by independent transport operators.

Vehicle type, driver allocation and operational logistics remain subject to availability.

13.2 Delays
The Traveller shall promptly inform GMW or the transport provider of any flight delays or schedule changes affecting the booked transfer.

GMW shall not be responsible where transfer services are missed due to the Traveller's failure to provide timely information.

14.1 Third-Party Activities
Sightseeing tours, adventure activities, theme parks, safaris, water sports and other optional experiences are operated by independent third-party suppliers.

Participation shall remain subject to the supplier's safety requirements, age restrictions, operational policies and weather conditions.

14.2 Traveller Responsibility
The Traveller participates in such activities voluntarily and assumes responsibility for ensuring that they satisfy the applicable health, fitness and safety requirements.

14.3 Cancellation of Activities
Activities may be cancelled, postponed or modified due to weather conditions, operational requirements, safety concerns, insufficient participation or circumstances beyond the control of GMW.

Any refund shall remain subject to the policy of the respective supplier.

Requests relating to adjoining rooms, connecting rooms, bed preferences, smoking or non-smoking rooms, wheelchair assistance, dietary requirements, anniversary arrangements, honeymoon amenities or any other special request shall be communicated by GMW to the relevant supplier.

However, all such requests remain subject to availability and confirmation by the respective supplier.

Unless expressly confirmed in writing, no special request shall be deemed guaranteed.

16.1 Medical Fitness & Disclosure
The Traveller is responsible for ensuring that they are medically fit to undertake the booked journey.

Any requirement relating to reduced mobility, pregnancy, medical equipment, oxygen support, wheelchair assistance or other special assistance must be disclosed to Goin' My Way Travels ("GMW") as early as reasonably practicable and, wherever possible, at the time of booking.

While GMW shall use reasonable efforts to communicate such requirements to the relevant Supplier, the availability and provision of such assistance cannot be guaranteed and shall remain subject to the relevant Supplier's policies, procedures, operational requirements and service availability.

Airlines, hotels, cruise operators, transport providers, DMCs and other travel suppliers are independent entities.

GMW shall not be responsible for:

• Acts or omissions of suppliers;
• Changes in supplier policies;
• Operational failures;
• Service deficiencies;
• Overbooking;
• Strikes;
• Lockouts;
• Insolvency;
• Bankruptcy; or
• Any other matter beyond the reasonable control of GMW.

Where reasonably practicable, GMW shall assist the Traveller in communicating with the relevant supplier and seeking an appropriate resolution.

In the event that any Supplier becomes insolvent, ceases operations, suspends services, enters liquidation, bankruptcy or financial default, or is otherwise unable to perform the contracted travel services, GMW shall use commercially reasonable efforts to assist the Traveller in communicating with the Supplier and exploring available alternatives, wherever reasonably practicable.

GMW shall not be liable for any refund, compensation, financial loss, service failure, non-performance, damages or consequential loss arising from the insolvency, liquidation, bankruptcy, closure, suspension, operational failure or financial default of any independent Supplier.

Where any amount is actually recovered or received by GMW from the relevant Supplier, liquidator, administrator, insolvency process, refund process or any other recovery mechanism in respect of the affected booking, GMW’s obligation, if any, shall be limited only to passing on the net amount actually received by GMW in relation to that booking, subject to applicable deductions, non-recoverable charges and charges already incurred.

Where any refund, credit, voucher or settlement is made available directly by the Supplier, liquidator, administrator or recovery process to the Traveller, GMW may provide reasonable assistance, wherever practicable, but shall not be required to fund, advance or independently pay such amount from its own account.

GMW shall not be required to fund, advance, compensate, top-up or make good any shortfall between the amount paid by the Traveller and the amount actually recovered or received from the relevant Supplier or recovery process.

Nothing contained in this Clause shall be construed as creating any independent guarantee, insurance, indemnity, refund assurance or payment obligation on the part of GMW in respect of any Supplier’s insolvency, financial default or operational failure.

19.1 Traveller's Responsibility
The Traveller is solely responsible for ensuring that they possess all valid travel documents required for the proposed journey, including but not limited to:

• Passport;
• Visa;
• Transit Visa;
• Residence Permit;
• Re-entry Permit;
• Travel Insurance (where mandatory);
• Vaccination Certificates;
• Health Declarations;
• Exit or Entry Permits; and
• Any other documentation required by the destination or transit country.

Goin' My Way Travels ("GMW") shall not be responsible for any loss, delay, cancellation, denied boarding or refused entry resulting from the Traveller's failure to obtain or maintain valid travel documentation.

20.1 Passport Validity
The Traveller shall ensure that their passport satisfies the validity requirements prescribed by the destination country, transit country and airline.

Many countries require a passport to remain valid for a minimum period beyond the intended date of return. It is the Traveller's responsibility to verify and comply with such requirements.

20.2 Damaged Passports
The Traveller shall ensure that their passport is in good condition and suitable for international travel.

GMW shall not be responsible where boarding, immigration clearance or entry is refused due to a damaged, altered, expired or otherwise unacceptable passport.

20.3 Multiple Passports
Where a Traveller holds more than one passport, it shall be the Traveller's responsibility to determine which passport should be used for the journey and to comply with all applicable immigration requirements.

21.1 Visa Assistance
Where requested, GMW may assist the Traveller in preparing and submitting visa applications through authorised embassies, consulates, visa processing centres or approved agencies.

Such assistance is provided solely as a facilitation service and shall not constitute any guarantee of visa approval.

21.2 Visa Decisions
The grant, refusal, duration, validity, conditions or cancellation of any visa remains the exclusive decision of the relevant embassy, consulate or immigration authority.

GMW has no authority or influence over such decisions.

21.3 Accuracy of Documents
The Traveller warrants that all information, documents and declarations submitted for visa purposes are complete, true and accurate.

The Traveller shall remain solely responsible for any consequences arising from false, misleading, incomplete or forged information or documentation.

21.4 Visa Processing Time
Visa processing times are estimates only and may vary depending upon the relevant authority.

GMW shall not be liable for delays caused by embassies, visa processing centres, government authorities or any third-party agency.

21.5 Visa Fees
Visa fees, service charges, biometric fees, courier charges and other government-imposed costs are generally non-refundable unless otherwise provided by the relevant authority.

22.1 Immigration Clearance
Admission into any country remains entirely at the discretion of the immigration authorities of that country.

Possession of a valid visa, confirmed booking or return ticket does not guarantee entry.

22.2 Refusal of Entry
Where entry is refused by immigration authorities, GMW shall not be responsible for:

• Loss of holiday;
• Additional accommodation costs;
• Return transportation;
• Missed services;
• Financial losses; or
• Any consequential damages,

except to the extent required by applicable law.

22.3 Deportation & Removal
Any costs arising from deportation, removal, detention or repatriation due to non-compliance with immigration laws shall be borne solely by the Traveller.

23.1 Health Requirements
The Traveller is responsible for complying with all health, vaccination, testing and medical entry requirements imposed by the destination country, airline or any competent authority.

23.2 Travel Advisories
Travel advisories, safety notices and entry requirements issued by governments may change at any time without prior notice.

Although GMW may share general travel information as a courtesy, the Traveller remains responsible for reviewing and complying with the latest official advisories and entry requirements issued by the relevant authorities.

23.3 Government Restrictions
GMW shall not be liable for any disruption, cancellation, delay or additional expense arising from:

• Border closures;
• Government travel bans;
• Quarantine requirements;
• Public health measures;
• Sanctions;
• Security restrictions; or
• Any other governmental directive affecting travel.

The Traveller shall comply with all customs, immigration, foreign exchange, quarantine, security and other laws applicable in the countries visited.

GMW shall not be responsible for penalties, confiscation of goods, fines, prosecution, detention or any other action arising from the Traveller's breach of local laws or regulations.

The Traveller acknowledges that travel requirements may change after a booking has been confirmed.

It is the Traveller's responsibility to monitor and comply with all applicable requirements, including:

• Passport validity;
• Visa conditions;
• Transit requirements;
• Entry formalities;
• Health declarations;
• Vaccination requirements; and
• Any official notifications issued by the relevant authorities prior to departure.

Failure to comply with such requirements shall remain solely the responsibility of the Traveller and shall not constitute grounds for refund or compensation from Goin' My Way Travels, except where otherwise required by applicable law.

26.1 Cancellation Request
Any request to cancel a confirmed booking shall be submitted by the Traveller in writing through Goin' My Way Travels' ("GMW") official email address or any other authorised communication channel.

A cancellation shall become effective only upon written acknowledgement by GMW.

26.2 Cancellation Charges
Cancellation charges shall be determined in accordance with:

• (a) the cancellation policy of the respective Supplier;
• (b) the timing of the cancellation;
• (c) the type of travel service booked;
• (d) any non-refundable deposits or advance payments already committed;
• (e) visa processing charges;
• (f) service charges incurred by GMW; and
• (g) any other contractual obligations applicable to the booking.

Where a booking consists of multiple travel components, separate cancellation charges may apply to each component.

26.3 Partial Cancellation
Where only one or more services forming part of a package are cancelled by the Traveller, GMW reserves the right to recalculate the package price based upon the remaining services.

The Traveller shall be liable for any resulting increase in cost together with all applicable cancellation charges.

26.4 Unused Services
No refund shall ordinarily be payable for any confirmed travel service which is voluntarily not utilised, only partially utilised or discontinued after commencement of travel, unless expressly permitted under the applicable policy of the relevant Supplier.

27.1 Supplier Cancellation
Where a Supplier cancels, withdraws or materially modifies any confirmed travel service, GMW shall use reasonable commercial efforts to:

• (a) obtain an alternative service of comparable standard, where reasonably available;
• (b) secure any refund or credit offered by the Supplier; or
• (c) assist the Traveller in identifying suitable alternatives.

Any refund shall remain subject to the policy of the relevant Supplier and the amount actually recovered by GMW.

27.2 Cancellation by GMW
GMW reserves the right to cancel or refuse any booking where:

• (a) payment has not been received within the stipulated time;
• (b) fraudulent, suspicious or unlawful activity is detected;
• (c) false, misleading or forged information or documents have been submitted;
• (d) performance of the booking becomes unlawful or impossible due to regulatory or governmental restrictions; or
• (e) continuation of the booking would expose GMW to legal, financial or operational risk.

Where applicable, any eligible refund shall be processed after deducting all non-recoverable costs, Supplier charges and applicable service fees.

28.1 Failure to Utilise Services
Where the Traveller fails to report for or utilise any confirmed travel service, including but not limited to flights, hotels, cruises, transfers, sightseeing tours or activities, such booking shall be treated as a No-Show, unless otherwise determined by the relevant Supplier.

28.2 Refund for No-Show
No refund shall ordinarily be payable in respect of a No-Show unless specifically permitted under the applicable policy of the relevant Supplier.

29.1 Refund Eligibility
All refunds shall be processed strictly in accordance with the applicable policies of the relevant Supplier together with these Terms & Conditions.

The submission of a refund request shall not automatically entitle the Traveller to receive a refund.

29.2 Supplier Refunds
Where GMW has made payment to a Supplier on behalf of the Traveller, any eligible refund shall be processed by GMW within a reasonable period after the corresponding refundable amount has been received from the relevant Supplier.

Nothing contained herein shall oblige GMW to advance refunds prior to receipt of funds from the Supplier, except where otherwise required under applicable law.

Where the relevant Supplier refuses, rejects, delays or withholds any refund, GMW shall, upon written request from the Traveller, use reasonable efforts to provide available documentary proof, supplier communication, refund status or relevant confirmation received from the Supplier, wherever reasonably available.

29.3 Refund Processing Time
Refund processing times shall depend upon the internal procedures of the relevant Supplier, banking institution, payment gateway and financial institution.

Any estimated processing period communicated by GMW shall be indicative only and shall not constitute a contractual commitment.

29.4 Non-Refundable Components
Unless expressly stated otherwise in writing, the following shall ordinarily remain non-refundable:

• (a) Visa Fees;
• (b) Government Charges;
• (c) Biometric Fees;
• (d) Courier Charges;
• (e) Insurance Premiums;
• (f) Processing Charges;
• (g) Convenience Fees;
• (h) Promotional or Special Offer Fares; and
• (i) Supplier-imposed Non-Refundable Deposits.

29.5 Refund Method
Where any refund is approved and payable, such refund shall ordinarily be processed to the original mode of payment, original bank account, original card, original UPI ID, original payment gateway source or such other payment method through which the payment was received by GMW, subject to banking, payment gateway and technical feasibility.

GMW may, at its discretion, request additional verification documents before processing any refund.

Refunds shall not be processed to any third-party account or unrelated payment method unless permitted by GMW in writing and subject to satisfactory verification, legal compliance and internal approval.

29.6 Supplier Non-Cash Credits & Company-Issued Credit Notes
Where any Supplier, airline, hotel, resort, cruise operator, Destination Management Company (DMC), activity provider or other travel service provider issues a Supplier Non-Cash Credit in lieu of a cash refund, such credit shall remain strictly subject to the terms, validity period, usage conditions, transferability restrictions, blackout dates, fare differences, tax differences and policies prescribed by the relevant Supplier.

GMW shall not be responsible for the expiry, non-utilisation, rejection, withdrawal, limitation, change in value, change in terms, non-transferability or non-encashability of any Supplier Non-Cash Credit issued by a Supplier.

Any request to redeem, extend, transfer, modify, encash or refund any Supplier Non-Cash Credit shall remain subject to the approval and policy of the relevant Supplier. GMW may assist the Traveller in communicating such request to the Supplier, but shall not guarantee approval, extension, encashment, transfer or refund of such credit.

Where GMW issues a Company-Issued Credit Note, such credit note shall represent only the amount, adjustment, refund entitlement or future service credit expressly stated therein and shall be governed by the terms, validity, usage conditions and limitations mentioned in the credit note.

A Company-Issued Credit Note shall not be treated as an unconditional cash refund unless expressly stated in writing by GMW.

Where additional fare difference, rate difference, taxes, supplier charges, service fees or other costs become payable at the time of using any Supplier Non-Cash Credit or Company-Issued Credit Note, the same shall be borne solely by the Traveller.

30.1 Force Majeure Events
GMW shall not be responsible for any delay, cancellation, disruption or inability to perform its obligations where such failure results from a Force Majeure Event, including but not limited to:

• (a) Natural Disasters;
• (b) Floods;
• (c) Earthquakes;
• (d) Cyclones;
• (e) Fires;
• (f) Epidemics or Pandemics;
• (g) Public Health Emergencies;
• (h) War or Threat of War;
• (i) Terrorism;
• (j) Civil Unrest;
• (k) Government Orders or Restrictions;
• (l) Border Closures;
• (m) Airline Suspension;
• (n) Industrial Action;
• (o) Cyber Incidents;
• (p) Power Failures; or
• (q) Any other circumstance beyond the reasonable control of GMW.

30.2 Consequences of Force Majeure
Where a Force Majeure Event affects a booking:

• (a) refunds shall remain subject to the policy of the relevant Supplier;
• (b) GMW shall use reasonable efforts to assist the Traveller in obtaining available refunds, travel credits or rescheduling options; and
• (c) GMW shall not be liable for any consequential, indirect or incidental losses arising from such event.

31.1 Recommendation
GMW strongly recommends that every Traveller obtain comprehensive travel insurance appropriate for the destination, duration and nature of the proposed journey.

31.2 Scope of Insurance
The Traveller should ensure that the policy provides suitable coverage for:

• (a) Medical Expenses;
• (b) Hospitalisation;
• (c) Emergency Medical Evacuation;
• (d) Personal Accident;
• (e) Loss or Delay of Baggage;
• (f) Trip Cancellation or Curtailment;
• (g) Flight Delays;
• (h) Personal Liability; and
• (i) Any adventure or specialised activities forming part of the itinerary.

31.3 Insurance Claims
All insurance claims shall remain subject exclusively to the terms, conditions and claim procedures of the relevant insurer.

GMW shall not be responsible for the acceptance, rejection or settlement of any insurance claim.

32.1 Immediate Notification
Where the Traveller experiences any deficiency, disruption or dissatisfaction during the course of travel, the Traveller shall promptly notify both the relevant Supplier (where applicable) and GMW so that reasonable efforts may be made to investigate and, where practicable, resolve the matter.

Failure to report the matter during the journey may materially affect GMW's ability to investigate or assist in resolving the complaint.

32.2 Written Complaint
Any complaint, grievance, dispute or claim relating to any booking, quotation, payment, service, Supplier, refund, cancellation or travel arrangement must be submitted by the Traveller in writing to GMW through GMW's official email address.

Complaints made only verbally, through unofficial channels, personal numbers, unauthorised representatives or informal communication shall not be treated as a formal complaint unless acknowledged by GMW in writing.

The Traveller must provide complete booking details, supporting documents, payment proof, travel documents, screenshots, photographs or any other relevant evidence along with the written complaint.

32.3 Investigation
Upon receipt of a complaint, GMW shall conduct a reasonable review of the matter, liaise with the relevant Supplier where appropriate and endeavour to provide a response within a reasonable period.

32.4 No Admission of Liability
The acknowledgement, investigation or consideration of any complaint by GMW shall not constitute an admission of liability or acceptance of the Traveller's claim.

33.1 Information Collected
In order to provide travel-related services, Goin' My Way Travels ("GMW") may collect, receive, verify and process Personal Information relating to the Traveller, including but not limited to:

• (a) Full Name;
• (b) Date of Birth;
• (c) Gender;
• (d) Nationality;
• (e) Residential Address;
• (f) Email Address;
• (g) Mobile Number;
• (h) Passport Details;
• (i) Visa Information;
• (j) Government-issued Identification;
• (k) Emergency Contact Details;
• (l) Payment Information;
• (m) Travel Preferences;
• (n) Frequent Flyer or Loyalty Programme Details; and
• (o) Any other information reasonably required for the booking or provision of travel services.

33.2 Information Provided by Third Parties
Where a booking is made by one Traveller on behalf of another individual, the person making the booking confirms that they are authorised to provide the Personal Information of all Travellers included within the booking.

GMW shall be entitled to rely upon such authority unless notified otherwise.

34.1 Use of Personal Information
Personal Information may be collected, processed and used for purposes including, but not limited to:

• (a) preparing quotations;
• (b) processing bookings;
• (c) issuing travel documents;
• (d) obtaining visas;
• (e) arranging flights, hotels, cruises, transfers and other travel services;
• (f) communicating booking updates;
• (g) processing payments and refunds;
• (h) fraud prevention;
• (i) customer support;
• (j) legal and regulatory compliance;
• (k) internal administration; and
• (l) any other purpose reasonably connected with the provision of travel services.

34.2 Marketing Communications
Where permitted by applicable law, GMW may communicate promotional offers, travel updates, newsletters or marketing material to the Traveller.

The Traveller may opt out of such communications at any time by notifying GMW through its official communication channels.

35.1 Authorised Disclosure
GMW may disclose Personal Information only where reasonably necessary for the performance of the booking or where required by law.

Such disclosure may include:

• (a) Airlines;
• (b) Hotels;
• (c) Resorts;
• (d) Cruise Operators;
• (e) Destination Management Companies (DMCs);
• (f) Visa Processing Centres;
• (g) Insurance Providers;
• (h) Transport Providers;
• (i) Government Authorities;
• (j) Immigration Authorities; or
• (k) Other authorised Suppliers directly involved in the Traveller's booking.

35.2 Legal Disclosure
GMW may disclose Personal Information where required by:

• (a) applicable law;
• (b) a Court of competent jurisdiction;
• (c) Government Authorities;
• (d) Regulatory Bodies; or
• (e) any lawful order or statutory requirement.

36.1 Security Measures
GMW shall implement reasonable administrative, organisational and technical safeguards designed to protect Personal Information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

36.2 Cyber Incidents
While GMW shall take reasonable precautions to safeguard Personal Information, GMW shall not be liable for any unauthorised access, cyberattack, hacking incident, malware, ransomware, system failure or other security breach occurring despite the implementation of reasonable security measures, except to the extent such liability cannot lawfully be excluded.

37.1 Retention Period
Personal Information shall be retained only for so long as reasonably necessary:

• (a) to provide travel services;
• (b) to comply with legal or regulatory obligations;
• (c) to resolve disputes;
• (d) to enforce contractual rights; or
• (e) for legitimate business and accounting purposes.

Upon expiry of the applicable retention period, GMW may securely delete or anonymise such information in accordance with its internal policies and applicable law.

38.1 Confidential Information
The Traveller acknowledges that quotations, pricing structures, itineraries, commercial arrangements, supplier contracts, promotional offers and other proprietary business information disclosed by GMW are confidential in nature.

The Traveller shall not disclose or commercially exploit such confidential information without the prior written consent of GMW.

38.2 Duty of Confidentiality
GMW shall use reasonable care in protecting the confidentiality of the Traveller's Personal Information and shall disclose such information only in accordance with these Terms & Conditions, GMW's Privacy Policy or where required by law.

39.1 Official Communications
For quality assurance, customer service, staff training, fraud prevention, dispute resolution, regulatory compliance and business administration, GMW may monitor, retain or record communications conducted through its official communication channels, including:

• (a) telephone calls;
• (b) email;
• (c) WhatsApp Business;
• (d) online chat;
• (e) video meetings; and
• (f) other official electronic communication platforms.

39.2 Evidentiary Value
To the extent permitted under applicable law, such communications, recordings and electronic records may be relied upon as evidence in connection with customer service issues, complaints, payment disputes, contractual claims, regulatory investigations or legal proceedings.

40.1 Applicable Rights
Subject to applicable law, the Traveller may request access to, correction of or deletion of Personal Information held by GMW, or exercise any other privacy rights available under applicable law.

Such requests shall be made through GMW's officially published contact details.

40.2 Privacy Policy
This Part shall be read together with the Goin' My Way Travels Privacy Policy published on GMW's Website.

Where any conflict arises between this Part and the Privacy Policy in relation to data processing, the Privacy Policy shall prevail to the extent of such inconsistency.

41.1 Website Applicability
This Part governs every person who accesses, browses or uses the official website, booking platform, mobile interface or any other digital platform owned or operated by Goin' My Way Travels ("GMW").

By accessing or using the Website, the User agrees to comply with these Terms & Conditions together with GMW's Privacy Policy and any other policies published on the Website.

41.2 Permitted Use
The Website shall be used solely for lawful purposes relating to enquiries, quotations, bookings and the legitimate use of travel services offered by GMW.

The User shall not use the Website in any manner which may interfere with its operation, security or availability.

42.1 Accuracy of Information
GMW endeavours to ensure that all information published on the Website is accurate and up to date.

However, destination information, hotel descriptions, photographs, prices, exchange rates, airline schedules, visa information, promotional offers and other travel-related information may change without prior notice.

Accordingly, GMW does not warrant that all Website content will always remain complete, accurate or current.

42.2 Images
Photographs, videos, illustrations, destination images and promotional material displayed on the Website are intended solely for illustrative purposes.

Actual accommodation, facilities, room categories, attractions, aircraft, transportation or other travel services may differ from those depicted.

43.1 Booking Requests
Submission of an online booking request, enquiry or quotation request shall not constitute confirmation of any travel service.

A booking shall become effective only after written confirmation has been issued by GMW in accordance with these Terms & Conditions.

43.2 Website Availability
GMW shall use reasonable efforts to maintain uninterrupted availability of the Website.

However, access may be temporarily interrupted due to:

• (a) scheduled maintenance;
• (b) technical failures;
• (c) server downtime;
• (d) internet disruptions;
• (e) cyber incidents; or
• (f) circumstances beyond the reasonable control of GMW.

GMW shall not be liable for any loss arising solely from temporary interruption of Website services.

44.1 Lawful Use
The User shall not:

• (a) use the Website for any unlawful purpose;
• (b) upload malicious software, viruses or harmful code;
• (c) attempt unauthorised access to the Website or its servers;
• (d) interfere with Website functionality or security;
• (e) use automated tools, bots or scraping software to extract Website content;
• (f) impersonate another individual or entity; or
• (g) engage in any activity which may adversely affect the operation or reputation of GMW.

44.2 User Information
The User shall ensure that all information submitted through the Website is complete, accurate and up to date.

GMW shall not be responsible for any consequences arising from inaccurate or incomplete information submitted by the User.

45.1 External Websites
The Website may contain links to third-party websites, booking platforms or external resources solely for the convenience of Users.

Such links do not constitute an endorsement, approval or recommendation by GMW.

45.2 Third-Party Responsibility
GMW shall not be responsible for:

• (a) the content of third-party websites;
• (b) products or services offered by third parties;
• (c) privacy practices of external websites;
• (d) security of third-party platforms; or
• (e) any transaction entered into directly between the User and a third party.

46.1 Security Measures
GMW employs reasonable technical and organisational safeguards designed to protect the integrity and security of the Website.

However, GMW does not warrant that the Website shall at all times be free from viruses, malware, cyberattacks or other technological risks.

46.2 Prohibited Activities
Any attempt to compromise, disrupt, reverse engineer, bypass security controls, gain unauthorised access or otherwise interfere with the operation of the Website may result in:

• (a) suspension or termination of access;
• (b) cancellation of bookings where appropriate;
• (c) reporting to the relevant authorities; and
• (d) initiation of civil or criminal proceedings, where applicable.

47.1 Website Changes
GMW reserves the right to modify, suspend, discontinue or update any part of the Website, including its content, functionality, products or services, at any time without prior notice.

47.2 Updates to Website Terms
GMW may amend these Website Terms from time to time.

The continued use of the Website after publication of such amendments shall constitute acceptance of the revised Terms.

48.1 Electronic Records
The User agrees that communications transmitted electronically through the Website, Email, WhatsApp Business, online booking systems or other authorised digital platforms shall constitute valid electronic records.

48.2 Legal Validity
To the fullest extent permitted under applicable law, electronic quotations, invoices, booking confirmations, payment acknowledgements, travel documents and other electronic communications issued by GMW shall have the same legal validity and enforceability as physical documents.

49.1 Ownership
Unless expressly stated otherwise in writing, all intellectual property rights relating to Goin' My Way Travels ("GMW") shall remain the exclusive property of GMW.

Such intellectual property includes, but is not limited to:

• (a) Trade Name;
• (b) Business Name;
• (c) Brand Identity;
• (d) Logos;
• (e) Trademarks;
• (f) Website Design;
• (g) Travel Itineraries;
• (h) Holiday Packages;
• (i) Quotations;
• (j) Marketing Material;
• (k) Destination Guides;
• (l) Brochures;
• (m) Photographs;
• (n) Videos;
• (o) Graphics;
• (p) Artwork;
• (q) Pricing Formats;
• (r) Business Processes;
• (s) Digital Content; and
• (t) Any other proprietary material created, published or used by GMW.

49.2 Reservation of Rights
All intellectual property rights not expressly granted under these Terms & Conditions are reserved exclusively by GMW.

Nothing contained in these Terms shall be construed as granting the Traveller any ownership interest, licence or other right in respect of GMW's intellectual property except as expressly provided herein.

50.1 Copyright Protection
All original works created, published or made available by GMW are protected under applicable copyright and intellectual property laws.

The Traveller shall not reproduce, modify, translate, adapt, store, distribute, transmit, publish or commercially exploit any such material without the prior written consent of GMW.

50.2 Limited Personal Use
The Traveller may use quotations, itineraries and travel-related documents supplied by GMW solely for personal travel planning and evaluation of the proposed booking.

No other use shall be permitted without the prior written approval of GMW.

51.1 Proprietary Material
All quotations, itineraries, travel proposals, holiday packages and travel plans prepared by GMW are developed through GMW's expertise, research, commercial experience and business resources and constitute proprietary business material.

51.2 Permitted Use
The Traveller may review and use such quotations and itineraries solely for evaluating the proposed travel arrangements offered by GMW.

51.3 Prohibited Commercial Use
The Traveller shall not reproduce, copy, distribute, modify, publish, transmit or otherwise commercially exploit any quotation, itinerary or travel proposal prepared by GMW for:

• (a) resale;
• (b) publication;
• (c) marketing;
• (d) commercial business purposes;
• (e) use by another travel agency;
• (f) use by another tour operator;
• (g) use by any third party in the ordinary course of business; or
• (h) any other commercial purpose,

without the prior written consent of GMW.

Nothing contained in this Clause shall prevent the Traveller from comparing quotations or seeking alternative offers from other travel service providers for personal decision-making purposes.

51.4 Unauthorised Use
Any unauthorised commercial reproduction, distribution or exploitation of GMW's proprietary travel material may result in GMW taking appropriate civil or legal action available under applicable law.

52.1 Website Material
All content displayed on the Website, including text, graphics, photographs, videos, layouts, icons, downloadable material and other digital content, shall remain the exclusive property of GMW or its respective licensors.

52.2 Prohibited Activities
Without the prior written consent of GMW, the User shall not:

• (a) copy Website content;
• (b) scrape Website data;
• (c) mirror Website pages;
• (d) frame Website content;
• (e) reproduce digital material;
• (f) use automated extraction tools; or
• (g) commercially exploit any Website content.

53.1 Ownership of Marks
All trademarks, service marks, trade names, business names, logos, slogans and other branding displayed by GMW shall remain the exclusive property of GMW or their respective owners.

Nothing contained in these Terms shall authorise any person to use such intellectual property without prior written permission.

54.1 Licence to Use
Where a Traveller voluntarily provides reviews, testimonials, photographs, videos or other content to GMW, the Traveller confirms that they possess the necessary rights to such content.

Subject to applicable law, the Traveller grants GMW a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and promote such content for lawful business, promotional and marketing purposes unless the Traveller withdraws such permission in writing.

54.2 Responsibility for Content
The Traveller warrants that any material submitted to GMW shall not infringe the intellectual property or other legal rights of any third party.

The Traveller shall indemnify GMW against any claim arising from a breach of this warranty.

55.1 Third-Party Rights
Certain trademarks, logos, photographs, videos and promotional material appearing in GMW's quotations, itineraries, Website or marketing material may belong to airlines, hotels, resorts, cruise operators, Destination Management Companies (DMCs) or other Suppliers.

Such material shall remain the property of the respective owner and is displayed solely for the purpose of identifying or promoting the relevant travel services.

55.2 No Transfer of Rights
Nothing contained in these Terms shall transfer or assign any intellectual property rights belonging to third parties.

56.1 Traveller's Indemnity
The Traveller agrees to indemnify, defend and hold harmless Goin' My Way Travels ("GMW"), its owners, directors, employees, authorised representatives, consultants, agents, successors and permitted assigns from and against any loss, liability, claim, demand, action, proceeding, damage, penalty, cost or expense (including reasonable legal fees and recovery costs) arising directly or indirectly from:

• (a) any breach of these Terms & Conditions by the Traveller;
• (b) any false, inaccurate or misleading information supplied by the Traveller;
• (c) submission of forged, altered or fraudulent documents;
• (d) any fraudulent, unlawful or unauthorised payment transaction;
• (e) any wrongful chargeback, payment reversal or recovery initiated without lawful justification;
• (f) any breach of applicable laws, immigration requirements or governmental regulations by the Traveller;
• (g) any damage caused by the Traveller to the property or services of any Supplier; or
• (h) any claim brought by a third party arising from the acts, omissions or negligence of the Traveller.

56.2 Recovery of Losses
Where GMW incurs any financial loss, Supplier penalty, administrative expense, legal cost or other liability arising from the Traveller's default or breach of these Terms & Conditions, GMW shall be entitled to recover such reasonable losses from the Traveller.

57.1 Role of GMW
The Traveller acknowledges that GMW acts solely as an independent travel consultant and booking facilitator between the Traveller and independent Suppliers.

Except where expressly stated in writing, GMW does not own, manage, control or operate any airline, hotel, resort, cruise operator, transport provider, Destination Management Company (DMC), activity operator, visa authority or other Supplier.

57.2 Independent Suppliers
All travel services are performed by independent Suppliers in accordance with their own operational policies, conditions and procedures.

Accordingly, GMW shall not be liable for any act, omission, negligence, default, delay, cancellation, overbooking, insolvency, operational failure or service deficiency attributable to any independent Supplier.

57.3 Circumstances Beyond GMW's Control
Without prejudice to the Force Majeure provisions contained in these Terms, GMW shall not be responsible for any loss arising from circumstances beyond its reasonable control, including governmental action, regulatory changes, border closures, airline operational decisions, weather conditions, natural disasters or similar events.

57.4 Indirect & Consequential Loss
To the maximum extent permitted by applicable law, GMW shall not be liable for any indirect, incidental, special, exemplary or consequential loss, including but not limited to:

• (a) loss of enjoyment;
• (b) loss of holiday value;
• (c) loss of business opportunity;
• (d) loss of profit;
• (e) loss of goodwill;
• (f) emotional distress; or
• (g) any other consequential financial loss,

except where such liability cannot lawfully be excluded.

57.5 Limitation of Financial Liability
Where GMW is held legally liable by a Court or Tribunal of competent jurisdiction, the aggregate liability of GMW shall not exceed the lower of:

• (a) the professional service charges actually retained by GMW for the relevant booking; or
• (b) the amount actually received and retained by GMW after deducting payments made to independent Suppliers.

This limitation shall apply to the fullest extent permitted by applicable law.

57.6 Duty to Mitigate
The Traveller shall take all reasonable steps to minimise any loss, damage or expense arising from any travel disruption, cancellation or dispute.

Failure to take reasonable mitigating measures may be taken into account when assessing any claim.

58.1 No Implied Warranty
Except as expressly stated in writing, GMW makes no representation or warranty, express or implied, regarding:

• (a) uninterrupted availability of travel services;
• (b) uninterrupted operation of the Website;
• (c) suitability of any Supplier;
• (d) uninterrupted transportation services;
• (e) uninterrupted internet or communication services during travel; or
• (f) any matter falling exclusively within the control of an independent Supplier.

58.2 Traveller's Independent Decision
The Traveller acknowledges that the decision to purchase any travel service is made independently after considering the itinerary, quotation, inclusions, exclusions and applicable Supplier policies.

59.1 Preservation of Statutory Rights
Nothing contained in these Terms & Conditions shall exclude, restrict or limit any statutory right or remedy available to the Traveller under applicable law where such right cannot lawfully be excluded or limited.

Where any provision of these Terms is found to be invalid or unenforceable by a Court or competent authority, the remaining provisions shall continue in full force and effect.

60.1 Official Communication Channels
All notices, quotations, invoices, booking confirmations, amendments, travel documents and other communications issued by Goin' My Way Travels ("GMW") may be transmitted through:

• (a) Official GMW Email;
• (b) Official WhatsApp Business Account;
• (c) Official Telephone Numbers;
• (d) GMW's Website;
• (e) SMS;
• (f) Courier; or
• (g) Any other communication channel officially published by GMW.

Such communication shall be deemed duly served when dispatched to the contact details last provided by the Traveller.

60.2 Traveller's Contact Information
The Traveller shall ensure that all contact information provided to GMW remains accurate and up to date throughout the booking process.

GMW shall not be responsible for any delay, loss or consequence arising from incorrect, incomplete or outdated contact details supplied by the Traveller.

The Traveller shall promptly notify GMW of any change to their email address, telephone number or correspondence details.

61.1 Right to Amend
GMW reserves the right to amend, revise, update or replace these Terms & Conditions from time to time in order to reflect:

• (a) Changes in law;
• (b) Regulatory requirements;
• (c) Business practices;
• (d) Supplier policies; or
• (e) Operational requirements.

61.2 Applicability
Unless otherwise stated in writing:

• (a) revised Terms shall apply to all future bookings from their effective date; and
• (b) bookings already confirmed shall remain governed by the Terms applicable on the date of confirmation.

62.1 Non-Waiver
No delay, omission or failure by GMW to exercise any right, remedy or power under these Terms shall constitute a waiver of that right.

Any waiver shall be effective only if made expressly in writing by an authorised representative of GMW.

A waiver relating to one breach shall not constitute a waiver of any subsequent or continuing breach.

63.1 Validity of Remaining Provisions
If any provision of these Terms is held by a Court or competent authority to be invalid, illegal or unenforceable, such provision shall be severed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

64.1 Continuing Obligations
The following provisions shall survive cancellation, completion or termination of the booking:

• (a) Payment Obligations;
• (b) Refund Provisions;
• (c) Intellectual Property Rights;
• (d) Confidentiality;
• (e) Privacy & Data Protection;
• (f) Indemnity;
• (g) Limitation of Liability;
• (h) Dispute Resolution;
• (i) Arbitration; and
• (j) Any provision intended by its nature to survive termination.

65.1 Assignment by Traveller
The Traveller shall not assign, transfer or otherwise dispose of any rights or obligations arising under these Terms without the prior written consent of GMW.

65.2 Assignment by GMW
GMW may assign, novate or transfer its rights or obligations to any successor, purchaser, permitted assignee or authorised entity without affecting the validity or enforceability of these Terms.

66.1 Recognition of Electronic Records
The Traveller acknowledges and agrees that:

• (a) Emails;
• (b) WhatsApp Communications;
• (c) Electronic Quotations;
• (d) Booking Confirmations;
• (e) Electronic Invoices;
• (f) Digital Payment Receipts;
• (g) Electronic Travel Documents; and
• (h) Other electronic communications,

shall constitute valid documentary evidence and may be relied upon by GMW in connection with customer service matters, payment disputes, contractual claims and legal proceedings, to the fullest extent permitted by applicable law.

67.1 Governing Language
These Terms & Conditions are drafted in the English language.

Where any translated version is provided for convenience, the English version shall prevail in the event of any inconsistency or conflict.

68.1 Interpretation of Headings
Headings and titles used throughout these Terms are inserted solely for ease of reference and shall not affect the interpretation or construction of any provision.

69.1 Rights & Remedies
All rights, powers and remedies available to GMW under these Terms shall be cumulative and in addition to any rights or remedies available under applicable law.

The exercise of any one right or remedy shall not prevent the exercise of any other available right or remedy.

70.1 Independent Relationship
Nothing contained in these Terms & Conditions shall be construed as creating any partnership, joint venture, agency, employment relationship or fiduciary relationship between GMW and the Traveller.

The relationship between the Parties shall remain solely that of an independent travel service provider and its customer.

71.1 Good Faith Resolution
In the event of any dispute, difference, controversy or claim arising out of or in connection with these Terms & Conditions, any booking or the services provided by Goin' My Way

Travels ("GMW"), the Parties shall first endeavour to resolve the matter amicably through good faith discussions and mutual negotiations.

71.2 Written Notice
A Party intending to raise a dispute shall first notify the other Party in writing, clearly setting out:

• (a) the nature of the dispute;
• (b) the relevant facts;
• (c) the relief sought; and
• (d) all supporting documents reasonably available.

The Parties shall use reasonable efforts to resolve the dispute within 30 (Thirty) days from the date of receipt of such notice.

72.1 Reference to Arbitration
Where a dispute cannot be resolved amicably within the period specified under Clause 71, the dispute shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, together with any statutory amendment, modification or re-enactment thereof.

72.2 Appointment of Arbitrator
The arbitration shall be conducted by a Sole Arbitrator mutually appointed by the Parties.

Where the Parties fail to mutually agree upon the appointment of the Sole Arbitrator within 30 (Thirty) days, either Party may approach a Court of competent jurisdiction for appointment of the Arbitrator in accordance with applicable law.

72.3 Seat & Venue
The legal seat and venue of arbitration shall be New Delhi, India, unless otherwise mutually agreed in writing by the Parties.

72.4 Language of Proceedings
The arbitration proceedings shall be conducted in the English language.

72.5 Arbitration Award
The arbitral award shall be final and binding upon both Parties, subject only to such rights of challenge as are available under applicable law.

72.6 Costs of Arbitration
Unless otherwise directed by the Arbitrator, each Party shall bear its own legal costs and expenses incurred in connection with the arbitration.

The Arbitrator may allocate arbitration costs between the Parties in accordance with applicable law and the facts of the dispute.

73.1 Applicable Law
These Terms & Conditions, together with every quotation, booking, itinerary, invoice, transaction and service provided by GMW, shall be governed by and construed in accordance with the laws of the Republic of India.

74.1 Jurisdiction
Subject to the arbitration provisions contained herein, the Courts at New Delhi, India, shall have exclusive jurisdiction over all matters arising out of or relating to these Terms & Conditions or any booking made with GMW.

74.2 Interim Relief
Nothing contained in these Terms shall prevent GMW from seeking interim, protective or injunctive relief before any Court of competent jurisdiction to protect its legal rights, recover outstanding dues, preserve evidence, safeguard confidential information or protect its intellectual property.

75.1 Notification of Claims
To the extent permitted by applicable law, the Traveller shall notify GMW in writing of any claim arising out of or relating to the booking within a reasonable time after becoming aware of the relevant facts.

75.2 Statutory Rights
Nothing contained in this Clause shall restrict or shorten any limitation period prescribed under applicable law where such limitation cannot lawfully be excluded or modified.

76.1 Performance Pending Dispute
Pending the resolution of any dispute, both Parties shall continue to perform those obligations under these Terms & Conditions which are not directly affected by the dispute, to the extent reasonably practicable.

77.1 Cooperation
The Parties shall act in good faith and cooperate reasonably in the investigation and resolution of any dispute arising under these Terms & Conditions.

Each Party shall provide such information and documentation as may be reasonably required to facilitate an efficient and fair resolution of the dispute.

78.1 Declaration
By requesting a quotation, making a booking, paying any amount, accepting an itinerary, confirming any travel service or otherwise dealing with Goin' My Way Travels ("GMW"), the Traveller hereby declares, represents and warrants that:

• (a) the Traveller has carefully read, understood and accepted these Terms & Conditions in their entirety;
• (b) all information, documents and declarations submitted to GMW are true, accurate, complete and current to the best of the Traveller's knowledge;
• (c) the Traveller has independently satisfied themselves regarding the suitability of the selected itinerary, travel services and destination;
• (d) the Traveller has had sufficient opportunity to seek clarification regarding any provision contained in these Terms & Conditions before confirming the booking;
• (e) the Traveller accepts responsibility for complying with all applicable passport, visa, immigration, customs, health and travel requirements;
• (f) the Traveller understands that travel services are provided by independent Suppliers and remain subject to the respective Supplier's policies and operational requirements; and
• (g) the Traveller agrees to comply with all applicable laws, regulations and governmental requirements of every country visited during the course of travel.

79.1 Inherent Risks
The Traveller acknowledges that travel may involve circumstances beyond the reasonable control of GMW, including but not limited to:

• (a) flight delays or cancellations;
• (b) adverse weather conditions;
• (c) natural disasters;
• (d) political unrest;
• (e) strikes or industrial action;
• (f) public health emergencies;
• (g) border closures;
• (h) government restrictions;
• (i) operational disruptions by Suppliers; and
• (j) any other unforeseen circumstance affecting travel.

The Traveller voluntarily accepts such inherent travel risks.

80.1 Electronic Acceptance
The Traveller acknowledges and agrees that acceptance of these Terms & Conditions may be provided through GMW's Website, online booking portal, Email, WhatsApp, electronic signature, digital signature, online payment, clicking an "I Agree", "Proceed", "Confirm Booking" or similar electronic confirmation, or through any other legally recognised electronic method.

Such electronic acceptance shall constitute a valid and legally binding agreement between the Traveller and Goin' My Way Travels ("GMW") and shall have the same legal force and effect as acceptance evidenced by a handwritten signature, to the fullest extent permitted under applicable law.

81.1 Entire Agreement
These Terms & Conditions, together with the confirmed quotation, itinerary, invoice, booking confirmation, Privacy Policy, Cookies Policy / Cookie Notice and any other written communication issued by GMW, constitute the complete understanding and agreement between GMW and the Traveller.

No oral statement, representation, assurance or promise made by any employee, consultant, representative or third party shall modify these Terms unless expressly confirmed in writing by an authorised representative of GMW.

82.1 Official Communication
For booking assistance, payment verification, customer support, grievance redressal, legal correspondence or any other official communication, the Traveller shall communicate only through GMW's officially published communication channels.

GMW shall not be responsible for communications made through unauthorised persons, unofficial email addresses, personal mobile numbers, unofficial social media accounts or any communication channel not officially recognised by GMW.

83.1 Binding Effect
By proceeding with any booking, making any payment or accepting any quotation issued by GMW, the Traveller irrevocably acknowledges that they have:

• (a) read these Terms & Conditions;
• (b) understood their legal effect;
• (c) had an opportunity to seek clarification before confirming the booking;
• (d) voluntarily accepted these Terms & Conditions; and
• (e) agreed to be legally bound by them.

These Terms & Conditions shall become effective immediately upon such acceptance and shall remain binding upon both the Traveller and GMW in accordance with applicable law.

© Goin' My Way Travels. All Rights Reserved. These Terms & Conditions constitute proprietary legal and commercial documentation of Goin' My Way Travels. No part of this document may be reproduced, distributed or commercially exploited without the prior written consent of Goin' My Way Travels, except as permitted by applicable law.